Welcome to my knowledge base

Please allow between 15-21 days for your order to arrive. If more than 21 days have passed please email us at cattoday.info@gmail.com to review the status of your order. In this 21 days is considered the processing time also, which depends on our store’s traffic. Refunds will be handled through email if necessary.

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your order was received, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
-Gift cards
-Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

We can’t offer a refund until the item was not received and checked by the customer, or until the max. shipping period (approx. 30 business days) ends or the package is lost (proven by carrier).


***Due to the coronavirus pandemic please be patient, the most of the countries are blocking their borders and suspending the scheduled flights — this way restricting the transfer/ transportation possibilities.


Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at cattoday.info@gmail.com.

SALE ITEMS (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at cattoday.info@gmail.com.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

RETURN

For details in any cases contact us by: cattoday.info@gmail.com.

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